Fcc eyes return-to-america push for customer service amid language woes

Washington – Frustrated by persistent customer service issues stemming from language barriers, the Federal Communications Commission (FCC) is poised to take action, signaling a potential shift in how US telecom giants operate. For years, Americans have battled frustrating experiences with AT&T, T-Mobile, and Verizon, often encountering representatives struggling to bridge linguistic divides.

New regulations target offshoring and language proficiency

The FCC, aligning with the Biden administration's